Accessibility Statement

CAF Worldwide Accessibility Statement

CAF Worldwide strives to ensure its company and services are accessible to people with disabilities. CAF has dedicated a significant amount of resources to ensure its website, CAFWorldwide.com, along with all digital properties owned by CAF Worldwide, are accessible for people with disabilities.  With a strong belief that every person has the right to live with dignity, equality, and independence, CAF proudly documents the following efforts: 

Accessibility on CAFWorldwide.com

Since August 2019, CAFWorldwide.com is periodically audited for accessibility issues, most recently in February 2021. The tools used to identify and remediate issues have included axe Developer Tools by Deque, ARC ToolKit by The Paciello Group, WAVE Web Accessibility Evaluation Tool by WebAIM, among others.

CAF Worldwide is committed to the ongoing monitoring and improvement of its digital properties. While we have made significant efforts toward addressing our digital accessibility, we recognize there may be unidentified issues or new issues that present between accessibility audits. 

If you experience difficulty accessing any content on the CAFWorldwide website, want to report an accessibility issues, or require assistance in any way, please contact us at info@cafworldwide.com.

Updated: February 2021

POSITION INFORMATION

Logistics Coordinator

Reports To: Liz Barry, COO
Department: Operations

Position Overview

The Logistics Coordinator position is responsible for the coordination of air and ocean import/export shipments. This includes, but is not limited to, opening files, internal documentation, assisting customers, arranging deliveries, processing invoices, and responding to overseas offices.

Key Accountabilities

Service:

• Provide timely information to customers regarding their shipments; including estimates, shipment tracking, and delivery notifications.
• Document, investigate, and resolve all customer concerns with immediacy.
• Proactively manage shipments through timely communication with service providers and overseas agents.
• Ensure all customer specific account requirements are completed according to customer specifications.

Operational Policies and Procedures:

• Plan, organize, coordinate, and monitor customer shipments.
• Accurate and timely data entry for ISF, AES, and Customs Entry.
• Partner and communicate with the Sales Department to respond efficiently to customer requests, handle and follow-up on shipment tracking, and provide status updates regarding any outstanding issues.
• Ensure compliance with CAF Worldwide Inc. policies and procedures including all system requirements.  Adhere to all U.S. and government shipping regulations.

Required and Preferred Qualifications

• Required Qualifications: High School Diploma, minimum 3 years of experience in a customer service position in a related field, proven strong written and verbal communication skills, proven strong organization and time management skills; ability to work in a fast-paced environment with deadlines, strong computer skills (Microsoft Word, Excel, Outlook)
  
  
• Preferred Qualifications: Undergraduate Degree with a focus on Supply Chain, Logistics, or Transportation, Experience with Import/Export shipments, both air and ocean, experience with Questa Web

POSITION INFORMATION

Customs Entry Specialist

Reports To: Liz Barry, COO
Department: Operations

Position Overview

The Customs Entry Specialist position is responsible for the coordination of air and ocean import shipments. This includes, but is not limited to, opening files, transmitting customs entries, internal documentation, assisting customers, arranging deliveries and processing invoices.

Key Accountabilities

Operational Policies and Procedures:

• Plan, organize, coordinate, and monitor customer shipments.
• Accurate and timely data entry for ISF, AES, and Customs Entry via ACE. Ensure shipment release by following-up as necessary on all required Customs documents, exams, and FDA documentation.
• Respond efficiently to customer requests, handle and follow-up on shipment tracking, and complete invoicing.
• Ensure compliance with CAF Worldwide Inc. policies and procedures including all system requirements.  Adhere to all U.S. and government shipping regulations.

Services:

• Provide timely information to customers regarding their shipments; including estimates, shipment tracking, and delivery notifications.
• Document, investigate, and resolve all customer concerns with immediacy.
• Proactively manage shipments through timely communication with service providers and overseas agents.
• Ensure all customer specific account requirements are completed according to customer specifications.

Required and Preferred Qualifications

• Required Qualifications: High School Diploma, minimum 3 years of experience in a customs clearance role, proven strong written and verbal communication skills, proven strong organization and time management skills; ability to work in a fast-paced environment with deadlines, strong computer skills (Microsoft Word, Excel, Outlook)
  
  
• Preferred Qualifications: Undergraduate Degree with a focus on Supply Chain, Logistics, or Transportation, Experience with Import/Export shipments, both air and ocean, experience with Questa Web